A ticketing system is the most common means of communication that web hosting companies offer to their customers. It’s most often part of the billing account and is the very best way to resolve an issue that takes some time to examine or that needs to be escalated to an admin. In this way, all comments given by either side will be stored in the exact same location in the event that somebody else wants to work on the given issue and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, so you’ll need to sign in and out of at least two accounts to complete some task or to touch base with the company’s customer service team. In case you wish to administer a number of domains and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts simultaneously. In addition, it could take considerable time for the hosting provider to reply to your ticket.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any support ticket whilst you’re browsing through your website files or tweaking different settings. The ticketing system is being closely monitored 24x7 by our client service team representatives and the ticket response time is maximum sixty minutes, but it seldom takes more than twenty minutes to get support. In contrast to certain hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info in regard to any billing or technical issue. In addition, you can read a variety of informative articles, which will help you handle the most commonly experienced difficulties on your own.
Integrated Ticketing System in Semi-dedicated Servers
The ticketing system that we use is integrated into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated hosting service, which goes to say that you will not require a different support platform to touch base with our client support staff – you can do it on the spot as soon as you bump into a difficulty. Posting a new ticket requires a couple of mouse clicks and tracking down an older one is just as easy. With our clever search box, you can quickly find any ticket that you’ve posted in the past. You can submit a ticket at any given moment whatsoever since our client support staff representatives are at your service 24 hours a day, 7 days a week, 365 days a year and answer in no more than one hour, although it rarely takes that much to receive help. With Hepsia, you will have everything in one single location and you can forget about the need to go through two or more platforms to troubleshoot a simple issue.