The availability of the customer and tech support that a cloud web hosting company provides can tell you a lot for the services that they offer as well. In case you're allowed to use just emails or tickets, you have almost certainly come across some reseller and not the actual hosting supplier. If this is the case, you may have to wait for a few days so as to have an issue resolved as the reseller may not be checking their communication regularly or they may need to get in touch with the true website hosting company for extra assistance. When the supplier offers you several ways of communication with fast response time which are available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you'll benefit from well-timed assistance and excellent support as they will have direct access to the servers where your account will be created. Regardless of the issue - technical or sales, it is always better to contact your website hosting company directly using your preferred way of communication.
24/7 Customer Support in Cloud Web Hosting
We provide 24/7 billing, customer and tech support for our Linux cloud web hosting service. Even if you are not our client yet and you have some questions, we can assist you in a timely manner and provide the necessary information, in order to give you a choice to make an informed decision when you acquire a new web hosting account. We're available twenty-four seven, including holidays and weekends, and we provide you with various ways of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we have a couple of telephone numbers all over the world, thus you'll be able to call the one which is closer to you. The maximum response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 minutes, so you can forget all about waiting for days and nights to receive support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you obtain a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and basic questions. Our agents will help you find the best plan or supply you with information about our servers, to verify if the system requirements for your websites are met. When you are an active customer, you will also be able to contact us via electronic mail or through our ticketing system, that can be accessed via the Hepsia website hosting Control Panel. We guarantee that every time you use these 2 methods of contact, you will get a response within a maximum of 1 hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other suppliers, even large ones, you can compare the response time since it usually takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server through us, you'll be able to contact us 24/7 for any kind of server-related issue or fordifferent problems or questions associated with the pre-installed software the server is equipped with. If you have not purchased your VPS server package yet, you will be able to learn more information about our solutions by giving us a telephone call or by employing the live chat service. For more tech issues, you're able to send an e-mail message or open a ticket via your billing Control Panel and you'll get support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The actual answer time generally does not exceed 30 minutes. In case you're looking for assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can add to every single VPS plan and our administrators will help you with any set up or troubleshooting issue you may have experienced.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will take advantage of lightning-fast support when you order a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result when you open a support ticket through your billing account or you send an email message about any kind of issue with the server or the pre-installed software on it at any time of the day, you will get an answer within one hour, even during holidays. Our ticketing system is the perfect option when the matter in question requires more time to be resolved or in case it needs to be given to our administrators, as it is far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to phone us or talk to a live representative via our chat service. In case you add the Managed Services upgrade to the server plan, our administrators will also support you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.