Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Reply Warranty

  • Our client assistance staff is present day–and–night to handle all of your current help questions. Every single ticket you submit to us shall be replied to within no more than 60 mins. If your problem requires the assistance of an administrator, we will forward the ticket to the person in charge and will notify you that the problem is being taken care of.

  • Top quality support service
  • Expert Tech Help And Support Service

  • Our customer assistance Department will be on duty for you 24x7x365 to to reply to all help demand tickets that you submit. We offer customer assistance for all software applications that are pre–configured on your web server. These include our custom built Web Site Control Panel, the selected Operating System and also the server admin panel (based on the VPS type).

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Web Site Control Panel that is provided at no cost with your VPS has an incorporated article base. You can find a number of thorough how–to content articles and a choice of step by step video lessons that present all the general website management duties. You can obtain them by simply clicking the Help or Video buttons in the upper right corner of each Control Panel section.