Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • We provide a 60–minute response time warranty for any support ticket or email that you submit to our customer service team. We’ll rapidly respond to all standard enquiries and forward the matter to our server admins in case any further assistance is needed. If you make use of the Managed Services package, we will complete any of the included tasks at a time that has been agreed upon preliminary.

  • Top quality support service
  • A First–Class Customer Support Service

  • Our technical support team will be at your disposal round–the–clock should you need assistance with the Web Site Control Panel or with any of the applications that we install on your behalf on the dedicated web hosting server. And if you require assistance with the ordinary admin tasks on your dedicated server, you can take a glance at the Managed Services package, which includes data backup hard disk space, OS updates every week, troubleshooting and software installation services, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center
  • A User–Friendly Help Section

  • Each dedicated server comes with our free Web Site Control Panel, which boasts an extensive knowledgebase plus a group of how–to video tutorials. Whenever you require help while working with the Web Site Control Panel, just press the Videos or Help buttons located in the top right corner.